Buying computers online saves time and money

It's a fact of life: computer equipment breaks, wears out or becomes superseded. Whether it's a mouse, keyboard or something more complex like a printer, scanner or database back-up device, chances are you will need to replace a piece of computer hardware sooner or later.

Buying computer hardware online can be a fast, cost-effective way of getting your business back up to speed, but there are some important rules to abide by.

Get the right advice

As computer hardware is subject to compatibility issues, it can be important to speak with an expert before buying, says Louie Papas, computer hardware specialist at Officeworks. 

"At Officeworks, for example, all our phone operators receive the same training as our in-store team members," says Louie. 

"They attend supplier training nights, we have online product training, and we also put packs together to help them ask the right questions of customers and recommend the right solution."

The bottom line? A good online supplier of computer hardware should be accessible, knowledgeable and responsive. 

Buy local

Here's a simple question: If you order the wrong part or the wrong part is delivered, how easy will it be to return?

An online computer hardware supplier in another state might have the lowest price for an item, but if you can't return or exchange it easily it may end up costing you. Chances are they will take longer and charge you more to deliver it, too. 

Speedy service

A broken keyboard means a staff member is sitting idle. An empty toner cartridge is keeping you from printing a tender document. Your receptionist's computer screen won't turn on. A new staff member needs a laptop to attend a sales conference.

"For us it's about keeping your business going every day," Louie says. A quality computer hardware online retailer should be able to help you solve these problems swiftly.

Louie says to look for:

• same-day delivery
• no charge for orders over a certain price
• conveniently located shopfronts for pick-ups or exchanges
• comprehensive product information online to aid informed decision-making.

Shopping experience 

You can tell a lot about a computer hardware retailer by its online store:

• How easy is the website to use?
• Does it offer a good range of alternatives for you to choose from?
• Do you trust the payment facilities?
• Does it stock reputable brands?
• How available is information about credit card security, delivery charges or returns policy?
• Is it possible to get expert advice over the phone prior to purchasing?

Fast, easy and cost effective, if you use it correctly

Shopping for computer hardware online delivers great convenience and pricing for replacement computer components, but be careful who you deal with and what you buy.

Phone a computer retailer today to find out how you can minimise downtime caused by faulty computer equipment and save your business time and money by shopping online.